Please note that there may be a cost associated to returning your order. ZGQxNzAyN2Q3MTU5ODcxZmJkNzFiMjU5OTU3Yjg4ZjE0ZTUwNjI4YjU5NTJl Please allow 1 business day to be contacted by our Service Division. **** responded, and gave me the contact information of a company that handles their repairs. MjBlMTg1NThhMjg1OWE2ODJkMWJhY2EyMmRiNDJlM2RhM2Y3NGZhNDA2MjI2 To read our full terms and conditions please click here. Explain to me how that level of damage on the inside is done? If the customer purchased just a week or two ago, surely they can get proof of purchase through the dealer they bought it from. The Personal Blender is compact in size and features a distinctive style, resulting from the companys experience in producing household appliances that evoke the elegance of Italian design. Via Leonardo Da Vinci, 4. I bought a **** dishwasher in October of 2020, and installed it in my house. The Magna Building, Wyndyke Furlong, Abingdon. ZDhmMzQ1ZWI5ZTE4ZDJlZmUyNzdiZTlkNDkwNDA0MmY2YThiOGNhMGE1OTY3 On December 23rd, I reached out to SMEG's servicer, *************** to schedule a repair. Smeg has sent me a tracking number (***** Tracking ************) which *** ** has no record of, and Smeg has no answers for. Full refund of the amount paid ($1101.90)Smeg thus far has not responded to any of my requests. However, nothing has happened.I would like SMEG to replace the defective never used microwave. Please use the drop-down options to let us know why you are returning your item and if you still have the original packaging. After the 2 year warranty was up, all sealed parts were covered up until 5 years post purchase date. BBB Business Profiles may not be reproduced for sales or promotional purposes. Find out more Smeg in the world It is impossible to access guidance on this point since the questions in the Advice section are all pre-set but do not cover my question! 3. I would like the fridge replaced, and some answers as to when it will be replaced. ZTZiZmNjOWI1YjZlNDgwOTk2Njg2ZjVkNmQ2ZDg5ZDM2NDNmMjNlNGYwYmY1 Can't see an answer to your question? Everything about this dishwasher has been a nightmare, from the moment it arrived, it was damaged, and I had to be given a discount on it, now I can see that that damage was more than likely what caused this current issue with the door lock. You successfully subscribed to the newsletter! Model Number captured through the Customer Portal. OTRiMmY4NWViMzRhYWQ3MDliYmI1NWFhZjNkZjg1ZDBhY2VmNjcxMzU1YWEz Pleaseclick hereto locate the user manual for your appliance. Call-back available NO. Smeg Service. This is displayed as FULL S/N on your appliance. The customers exchanged unit is due to deliver by ***** today on 4/20 -- Tracking -*************. ZDY1ZDdiMWI0MzE4MDljOTk0Nzg0NzI4ZjM2Y2YxMWNkY2MyZGU1NTc3NmU1 I have spent a month and a half begging for someone to resolve this and all I am left with is a refusal to accept your part in this situation and an expensive stove I can't use. We moved in December 18th and have not had a working microwave. Find out more. We're sorry for the slight delay incurred by the customer. Bought Smeg for quality. MWQxNDFmYzlkMTA0MWY3NjEzZTQ4ZmE4ODU5MjQzMGEzODJkMWUyZTQ2NGEy Where possible, please provide your suburb, the model number of your appliance and the purchase date. I did so, and then he said I would be contacted soon with more information. SMEG Email Support - by the Numbers. From the serial number you have provided, we have matched the following Product description: If this description does not match your product, please click the below checkbox to select your product. MGI1MmRhMGVmYjAxNDhlZTgwMDdkZWI1ODJhNmFjYTVmN2YyYTg4YjNlMzM1 Rather than argue with the customer, we decided to ship a second replacement unit (again at no charge) to the customer and required signature, so we could avoid the misplaced replacement unit. Within a minute he determined the microwave needed a new control board. Abingdon SMEG's line of rangescome in 4 widths and 4 finishes operating on 3 different fuel sources! I contacted Goedekers who is insisting it is Smegs responsibility because of the quality of the stove. Very sorry, SMEG USA. This is the first I'm hearing of it being signed for at an apartment building, being that I do not live in an apartment nor are there any withing a .5-mile radius of me. As New - You have never installed/ used the appliance and still have the original packaging, item is fit for re-sale. Find out more. Smeg Customer Service Help, support and advice for Smeg home appliances Frequently Asked Questions Frequently asked questions section give you easy access to helful advice about possible causes and solutions to the most common issues you may encounter with your appliance. It could not be fixed and they kept the 35 we had to pay to them just so that they have an eye on it. CI Claire I 3 reviews GB 2 days ago Outstanding personal service. BBB Business Profiles are subject to change at any time. Please ensure your serial number contains only numbers and is 20 digits long. Rank (overall) 1. An excitingcollaborationcreates a new FAB10fridge featuring the beloved Peanuts character Snoopy. Promotions: Discover all of the latestpromotions&offersincluding cashback. Spare and Service department For help, support and advice about Smeg home appliances get in contact with our Spare and Service Department. I reached out to SMEG via email on their website, and I received an email saying to call customer care. Newsletter: Subscribe to Smeg UK's Newsletter service and stay up to date with allthe latest product news and events. Smeg is represented in many countries/regions with its own subsidiaries and dealers. My initial review was negative as, initially, a Smeg Customer Service rep suggested it was our fault. Top of range cooker 7 years old - burnt out PCB. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Test the heating elements and get them replaced to fix your oven. TRADE SALES: Claim your profile to access Trustpilots free business tools and connect with customers. They send replacement unit as promised in an email date 8/16.2. 1 of 1. Don't breathe the fumes coming from the kettle while it's being. Really not impressed. Send Thanks! SMEG's line of rangescome in 4 widths and 4 finishes operating on 3 different fuel sources! Smeg Australia-Smeg Belgium -Smeg Denmark -Smeg Deutschland -Smeg France -Smeg Finland -Smeg Italy -Smeg Kazhakistan -Smeg Netherlands -Smeg Norway -Smeg Poland -Smeg Portugal -Smeg Russia -SmegSingapore -Smeg Spain -Smeg South Africa -Smeg Sweden -Smeg Ukranian -Smeg USA. 6 complaints closed in the last 12 months. Smeg is represented in many countries/regions with its own subsidiaries and dealers. NDlkNzkwZjYwYzNjNGJkNTYzNjJlMzE0MGZmYmRkM2M5ZmI3MGYyODg0YTlh OGU4NGMwOThhZGE0OTA0YmUwNGMwYzFkM2JmZjBjMDg3OTc4NWQzODlkY2Jj OWJkNDEwODE4NWViOGJhNTgxMGUyMDRhNmQwMGI2ZGNiMTYwNzY1NDhlOWU4 We've gone above and shipped additional units to the customer address, even through the prior replacements went missing. NjcxNWVjNTQ1NzkzM2UyYTY5YWQ5ZTUyMzA5NmZjYjBiNzc4OWI1Y2QyM2Ey Please use the previous link instead. MDdmN2ZhMDE4ZmEyOGNlZTBjYzk4ZTY2N2QzMGY0N2VjNDg1YTVlOWJmZDkw Immediately started to notice issues with internal grinds not going into tray and lid not shutting correctly. Customer Service | Smeg AU Smeg Australia personnel and its network of agencies around the country, have together amassed over 1,000 years' experience NSW - 02 8667 4833 service@smeg.com.au VIC - Alantin Appliances (03) 9336 6100 QLD - Wood Enterprises (07) 3266 0444 WA - Metropolitan Appliance Service (08). We are sorry to hear that you are having issues with your SMEG appliance. Another week went by, and still nothing from either email. Thanks, SMEG. We have found a Smeg subsidiary or authorized distributor website for your region. If you have a general enquiry, product question, service feedback, to register a warranty or locate a user manual,please clickherefor quickest resolution. MWQxMiJ9 Smeg will not send me a replacement product and will not stand by their brand disappointing My wife and I bought a SMEG ********************** Machine with Steam on Feb 14th, 2022. My first contact with **** was on June 28th, on July 26th I get my first phone call from the repair company, and they set up a repair appointment. Note, these microwaves retail for $1500. This stove was shipped out in poor quality and this is shocking from such a trusted name like Smeg. TheNEW PERSONAL BLENDERis here! What do I do if I have a fault with my small appliance. Do you want to update your location? I have no confidence the replacement has even shipped. Please return to your retailer for assistance in resolving your product issue. It's not worth it. The Portofino Range Collection offers a traditional aesthetic with options to pair with refrigeration and a dishwasher to create a unique design. From installation instructions to Smeg user manuals and energy guides. Specialist cleaning and sterilisationequipment for the medical andlaboratory sectors. We had lovely friendly and knowledgeable advice and tips from Clare, Home Economist regarding the use and care of our SMEG products. You will need your model number, for instructions on how to find this on your appliance this pleaseclick here. Stay up to date with all the latest SMEGproduct news, specialpromotions, competitions, and eventsby joining our mailing list! OTNiY2EyNTFkOGZlYzliYmZjZTcyZjdmNDFjN2UwYWI1ZmNiNGY0MzJlY2M5 Cookery events:Join one of our upcomingin-person or virtual cookery events. Cookery events:Join one of our upcomingin-person or virtual cookery events. For help, support and advice about Smeg home appliances get in contact with ourSpare and Service Department. However, they said the following: We regret to inform you, currently we are unable to provide an ETA of shipment. Smeg Customer Service Help, support and advice for Smeg home appliances For help, support and advice about Smeg home appliances get in contact with the dedicated Spare Parts and Service Department in your country. About a month and half ago, a piece broke off of the door of the dishwasher, rendering it inoperable. I have continued to reach out. Dear Valued Customer, On behalf of SMEG, Euro-Parts would like to thank you for your interest in the SMEG 50s style appliances. If you do not wish to provide a serial number, you may have to attach a proof of purchase. How is the inside worn from shipping? Find out more. Follow us and stay updated onFacebook/Instagram/Linkedin/Youtube. If we hold your details on our system, we require you to re-enter them due to Data protection legislation. Frequently asked questions section give youeasy access to helful advice about possible causes and solutions to the most common issues you may encounter with your appliance. Request product service Premium Product Support ADCO Service is a complete after sales support solution for customer service and warranty administration within the appliance industry. Please note that in case of replacement, our couriers will only exchange the new appliance if the faulty applicance is ready for collection at the same time. -Should you be looking to collaborate or partner with Smeg, please contact[emailprotected] YzY5ODg1OTE3NTMyOWRjY2YyZjYyMjU4NzFlNmE3ODcxZTdiZmU0NGE4ODI2 SMEG's Best Toll-Free/800 Customer Phone Number You came here to see SMEG's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a SMEG agent. Mzg3NmFkMGI4NTgxMWZhODlmZTJjNDJhZjg3YTM2Y2NmYTYxODFkMzM3ZTM4 For further assistance with your large or small Smeg productplease clickhere. P. IVA 01555030350. There is no way that the inside of the stove sustained that much damage from shipping. Mas info en https://shop.smeg.com.mx/ To read more about this please click here. Your access to this site was blocked by Wordfence, a security provider, who protects sites from malicious activity. The product is aesthetically good but unfortunately it does not last long. SPARES AND REPAIRS For further assistance with your large or small Smeg product please click here. Smeg launches a new line ofcolorful refrigeratorsin collaboration withVeuve Clicquot, to celebrate the 250th anniversary of the French champagne house. Another week went by, and I still hadn't heard from anyone, so I tried calling again. We highly suggest the customcer contact the dealer to file a shipping claim. Smeg S.p.A - Via Leonardo da Vinci, 4 42016 Guastalla (RE) Italy, Phone +39 0522 821 1 Fax +39 0522 821 452 Email [emailprotected]. Here it was a spring . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. OGVhYTkyNDBhMjdiOTM0NTljNmJiMjBhNmUyYjdhZDY3ODk3MTMzMTkwYzA0 ZmYyNzNhOTE3YjZiNWQ4OTM2YzQ2NDI5Y2ExZTA4NTZkNWJhNmY4MGU0Mzdh Goedekers supervisors said they have spoken with supervisors at Smeg but they refuse to do anything. The gentleman I talked to was rude, and acted as if I hadn't sent the information, because he "couldn't find it right away." Email address customer.service@smeguk.com. We were a fan of Smeg products and have their coffee maker and toaster until we purchased their blender. NzQ4MDEyZTVkZjM1ZmYwN2I5ZjU2YjhhYjgyM2MyNDVhNWVkNzMxYmM4ZTI3 To insure it wasnt a wiring issue, we had an electrician confirm the electrical was set-up correctly. OGVkNWU4MGE3ZjBmM2ZkMmU0YWJiMzA1YTY3ZjdjNGU4ZjRhNzNkZTcxOTYy Please ensure you have filled out all the required fields on this page correctly. For all other tradeenquires please contact us by phone on 0344 557 0070 or email [emailprotected] You can then select the most relevant description. Request product service. Newsletter: Subscribe to ourNewsletter service and stay up to date with allthe latest product news and events. It's unfortunate that when issue is brought up to the company, they would ALWAYS say they can't do anything because it's beyond the 1 year warranty. I was only provided 1 tracking number, only after I requested one (email attached) and it was 1 week after it was supposed to be shipped. This fridge is in transit for delivery at no cost to the customer. Generated by Wordfence at Mon, 5 Jun 2023 8:55:52 GMT.Your computer's time: document.write(new Date().toUTCString());. Help, support and advice for Smeg home appliances. HELP & SUPPORT: is classic in-style, and full of elegant touches. We also ensure all reviews are published without moderation. We have had a lot of other manufacturers that cost a lot less last many years and have giving them away and are still working. For more in-depth reviews on quality home products, check out: 12 Best QVC Home Decor Products. From installation instructions to Smeg user manuals and energy guides. When the use of an extension cable is unavoidable follow these simple suggestions: For details and information on how we process, protect and store your personal information please see our. We bought a Smeg Portofino range cooker in orange model CPF9GPOR. They will not help faciality a delivery; or help confirm how/where/why it's at a *** Store and not delivered as expected. Mondays to Fridays: 9am to 5:30pm. Y2I3NTE0ZDRmZWRlNWMyYWE0YmE1NmRhMTNjOWU5YWFlMWU0YjIwNDczYjJj We bought a SMEG Toaster about 8 years ago. Bought a Smeg stainless toaster and kettle. eyJtZXNzYWdlIjoiNjY0ZWJmYWRjYjg4ZjVjMWFkNjg4NzYxNzZjZmQ3YjMw My kettle lid broke not even 2 years after date of purchase and when I contacted the company they said there was nothing they could do unless I had proof of having more smeg appliances. YjY2NWY2MDAzYTAxNTdiMDMzYjYwNzA4Y2I5NzBhM2RiNDNmMzNiMzBjYmZj MzM1NmI5MmFjMjBlNmQ2MWYyNjkxYTE1MjllZGE1ZjcxZjBmZGNlNzhjYzQ3 Parts Sales Brands. We're now happy, good service. Oxfordshire Only had this dishwasher about 2 years or even less. 02/10/2023 Complaint Type: Problems with Product/Service Status: Resolved We recently moved into a completely remodeled home in *******. Hotline: (+852) 3193-9888. M2Q5MjA5NjQyYWE0MmFlZTQyNTVlOWNlOTA0ODdlY2Y2OTRiNDA1ZDgwY2Y2 Y2Y4MGRmMzg5N2MzMWZmN2JhZWI1YmUxYjM0ODgyMjBiZDBlNTNjMzM5OGUy A routine repair but SMEG do not keep spares. If I could give a negative star, I would. Please contact[emailprotected]if you have a media request. -----BEGIN REPORT----- Worst oven ever bought!!! We still don't have a resolution to this issue, and I've requested that Smeg pay to have this resolved. MjU5M2U5MGYzMDE5ODgyMzQ4M2FjYTJkZjcxNWYwODU5NzA4MTM1MmUwMzkw The Magna Building Wyndyke Furlong Abingdon Oxfordshire OX14 1DZ Smeg London Store Our Flagship Store & Cooking Theatre located on Regent Street St James's, London. Customer simply needs to visit the local *** store, show his/her ID and they will release the product no problem. You'll find Smeg UK on various social media platforms including Instagram, Facebook, Pinterest, Twitter, Houzz and YouTube. Find out more. Shortly after moving in, we realized our SMEG microwave does not work. Help, support and advice for Smeg home appliances. YTcwN2M0MTg5YTkwNGM0YzFmMDk0YjYxNTI0MDY1NDg2M2NiMzBjY2EwOTFm order reference number in your original order confirmation email and try again. Smeg UK will endeavour to assist but please be aware we are not obliged to provide support if a product is out of warranty and/or you cannot provide proof of purchase. You can send your query to our expert Customer Service Team. MjJjM2VmZjY2NzQyNDA5NmEyNjc0MjNmMWNkOWI1ZDg5YmQ2ZTNiYzI4MzIw To be able to proceed you must select a description from the suggested list. Frequently asked questions section give youeasy access to helpful advice about possible causes and solutions to the most common issues you may encounter with your appliance. However, currently all I know is that the part is on back order and my microwave does not work and has never worked. NmRjNDVmNDAwNWQ2YTE5ZjhiMzRiMmU5MzA4NDBkZWViZTc3OWU1ZjM3MGM1 We are very disappointed in customer support and the quality for the over priced products. SMEG UK Ltd The Magna Building, Wyndyke Furlong, Abingdon, Oxfordshire, OX14 1DZ. OX14 1DZ. MTU4NWM1Nzc0NjdlNGFkMzU5NTVlMmQ4N2U5NWRkNjNhMTNiNDQ2ZDJjY2Y2 We have multiple smeg toasters, coffee makers and milk frother machines. Smeg is represented in many countries/regions with its own subsidiaries and dealers. We have taken pictures of the damage and emailed them. For help, support and advice about SMEG home appliances, please find our contacts below, SMEG USA, Inc - 150 East 58th Street, 7th Floor New York, NY 10155, Phone +1-212-265-5378 Fax +-1-212-265-5945 E-mail [emailprotected]. SMEG simply needs to call the local *** store and confirm it's there and they can coordinate delivery. At this point we have been without a working microwave for almost 2 months. Stay up to date with all the latest SMEGproduct news, specialpromotions, competitions, and eventsby joining our mailing list! I bought this products based in large part because I knew and trusted the Smeg name. Companies can ask for reviews via automatic invitations. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Please note a proof of purchase could be a copy of your receipt, your electronic order confirmation or a copy of the completion statement if you are a customer who bought via a . TheNEW PERSONAL BLENDERis here! ZTE2ODM0MGY2ZDViMmI0OGIzOGNmZjgyMzI5YzFkODdlZDAzOGEwM2EwM2Fh Smeg customer services were exceptional. There was a problem subscribing to the newsletter. They suggested I email smeg - but they have been totally unresponsive. When you see the pictures you can tell this isn't something that we as customers did and even Godekers agrees this isn't from shipping but you continue to pass the blame. NTQ0NGYyYzcyNjJiMmVhOWQzY2RhZmViNGMyYTIzOGNjOGMxY2RhZGIzZThh 2 or more weeks without a cooker waiting for delivery from Italy. Contact Smeg Service Servevast Ltd is based in Staffordshire our address is Servevast Ltd 3 Chase House Park Plaza Cannock Staffordshire WS12 2DD Tel - 0330 094 7779 Servevast Ltd is the appointed repair agent for Smeg domestic appliances within the UK and Ireland. SMEG Customer Service Hacks for calling & contacting them faster, tips for common issues & reviews Get guidance for specific issues Returns Cancel order Change order Technical support Track order I have a different issue Contacting SMEG SMEG Phone Number No known phone number SMEG Email Help Best way to get SMEG help You would expect better. Snoopy is back! Y2EyOGIwNTQwMDUyNjI5MWFkNmQ0YzM3ZjliY2EzMTU2M2M4MjAxMmM2NGYz Smeg is represented in many countries/regions with its own subsidiaries and importers. There is a suggestion on the website that I should call out a technician to install it- do they really mean this to install a lamp!!! The door lock has broken already. BBB is here to help. Due to Covid our contractor could not start work until June. What do I do if I have a fault with my small appliance? Smeg Service & Spare Parts Please fill in the below form for any Smeg Service/Spare Parts bookings & enquiries and we will contact you as soon as possible. The comments about the kettle were similar to those about the toaster. We dispatched a service technician to the site and they deteremined a replacement part is needed. NTYyODMxMzhjNDViNTZiY2ZhZDExNDI0ZmRlZDliMDVhZDU3ZDk3Y2Q2YjQ5 For help, support and advice about Smeg home appliances get in contact with the dedicated Spare Parts and Service Department in your country. You successfully subscribed to the newsletter! He said it would take one week to get the control board and approximately another week to schedule the next service. It seems impossible to access the old lamp without breaking the plastic cover panel. Follow us and stay updated onFacebook/Instagram/Linkedin/Youtube/Pinterest. This is the 6 digit reference number which can be found on your order confirmation email, please note this is the second email you received. In order for the BBB to appropriately process your response, you MUST answer the question above. However, testing and replacing a thermostat can be tricky. We have found a Smeg subsidiary or authorized distributor website for your region. 15 talking about this. There was a problem subscribing to the newsletter. PR ENQUIRIES: Will never buy another overpriced Italian piece of crap. For support with kettles and toasters please click the small appliances window. Our secondary repair center has since visited, and made the repair for this customer. Expensive double oven purchased in 2018 and nothing but issues. For example, a customer left this positive Smeg review: " Before screaming at the price, think of this purchase as a piece of functional art and design for your kitchen. Please feel free to contact us at smegcare@smeg.sg or +65 6950 0910. Our customer service is available from Monday to Friday, from 8.30am to 5.00pm. request, which should solve the complaint.Again, apologies for the delay,SMEG USA, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
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