Horrible online shopping experience. I bought a lovely mauve wool/cashmere jumper in the sale for just 40. Working at Massimo Dutti: Employee Reviews | Indeed.com -Had to send a picture before they authorized to mail it. Find jobs. questo messaggio, invia un'email all'indirizzo Anyone can write a Trustpilot review. . I am due a refund of 468 from Massimo Dutti due to a complicated case in which they mistakenly collected the wrong item from my house, and after a month of regularly contacting them I am getting nowhere. enviando un correo electrnico a As you may (or may not) know, Massimo Dutti is part of Inditex, the world's largest fashion retailer. 4;_,ww';hBY2rIJIYAH;? ZA,?I+mS bZlWk.FusZg#hH3}fzM^ntq6`L}QZ+ JAiN{0[U3|[&Q8EEPR{p.0Rs1t9T_~*"U?2~ral89_w2uc~w,g}'y S}:4_L~.y@);7R};h2S?o*+_pR]wTF[e 0"Wf}qMf^Pi9j 2XNH(Br53 S=>joW)MtU)\AL"rJVsequV_!Z0'1``"=koWS^EdlHm\)Le|cZJXw=%.=`Htwz0BJVN(^-x_(^A$1D|JJ{VZJs]F]#5z=~\w}lm92\dWO'pQ2C"I^~eZ6*w^4+*Zb2"-0^2UF9{Fdi}V g>R=+u`N?9Z@H\1uhi`5'1 a(S==75KS+uCXG wn.,-juBb3>f*Sr9T7 d6\rNRnvCmDi}`#\ aNZa.:O(fN:t0lj; h:H FDUD*c/tL""-m7qo 40d|Ck4_Ogc@=W?m%W%Ky>0Q@U# mv\Y ,\CPK&tg;-S3qLGkWX.`T/ C3xGX{u9FjrH<>SpS.;A=IVsBFL,pKN> $}Uz-5^]lIrf zYIh:w4*Uv i9hlaQ[|yK"@* A'bRzmOid8fMv-yr4GbP*9~b ZJ &#pVl21C]Fv`6I .v!6tx.}8'GW]ATh}bF ~rZfLCO'$|A"sW "w].L6~2v{BS7cb{e[3s-v2&Y+&} ? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. How has Massimo Dutti responded to the COVID-19 outbreak? After asking what is going on they answered that the courier did collect the parcel.They never showed any evidence of the collection. You can't go wrong with a maxi slip dress, whether it's for a wedding or a casual day of errands., Excuse my drooling. I am extremely dissatisfied with MassimoDuttiUS customer service, product craftsmanship, and product availability. BBB Business Profiles generally cover a three-year reporting period. When I messaged again and called them, MD investigated this, they offered a refund or replacement. Subscribe The Beach Studio Denim New In Special Prices . Contacted customer service three times, promised to refund within 15 workdays, never received refund. Overview [ edit] Despite the Italian name, "Massimo Dutti" is not a fashion designer. . How are the working hours at Massimo Dutti? They're so vintage and classic., Well, surely I need one of these. We also ensure all reviews are published without moderation. I asked their courier to come and collect the items as I paid for that option on their website and it is their offer to arrange a collection by themselves for a fee !When asked to speak to the Manger they advised they don't have a Manager who can deal with Customer Service. Next he informs the only way is to return it and buy another. I am confident I will get my money back this way as I have the receipt which proves my item was delivered to Massimo Dutti. 5. Item clearly states that you can iron item, which then was damaged. Anyone can write a Trustpilot review. Excellent high quality clothing, better than competitors and sometimes even much cheaper. Ive spent around 900 in lockdown and all been fine until today when a leather jacket arrives and wasnt the size I ordered. Most of my purchase are good. Please note: This website includes an accessibility system. 4.0 . Horrible online shopping experience. Second was a purse which was damaged, and third was trousers which still has the security tag on it. It counts Zara, Bershka, Stradivarius and Pull & Bear as its sister brands. Companies can ask for reviews via automatic invitations. Lamentamos pelo inconveniente. I bought the item on sale and now they want me to pay full price for it. Awful policy regarding refundsRecently purchased a cashmere jumper from one of their stores in Barcelona.Two small holes appeared on the jumper after having the item cleaned.Massimo Dutti refused to consider a refund or even credit note as the item was purchased abroad and insisted that I can only claim a refund if I return it to the original country of purchase.This honestly makes no sense as all the jumpers are manufactured in the same factory; why should it matter whether I purchased the item in Spain, UK or any other country as long as I have a receipt or debit on my bank statement. I tried to contact Massimo Dutti customer service, but the number does not work. Claim your Free Employer Profile Website: www.massimodutti.com Headquarters: Tordera, Spain Size: 5001 to 10000 Employees Founded: 1985 Type: Subsidiary or Business Segment Industry: Department, Clothing & Shoe Stores Revenue: $2 to $5 billion (USD) In the meantime I will be in touch with them about legal proceedings. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail When I try to save an item it tells me that the saved items are full. Report. Massimo Dutti - United Kingdom Tip for consumers:They don't tell you that they are not providing a return shipping label with the package. Both pairs broke after I used them one time. READ MORE: Which fabrics are eco-friendly? There is an option that they send a courier for collection. 2 0 obj pour nous faire part du problme. Tried to buy through the app with a gift card, the result is that the payment doesn't get through. I had to check an item daily for availability and one day found it in stock without receiving the email restocking alert. A pretty, comfortable shoe option that's guaranteed tobring forth compliments. - Be the first to access our exclusive pre-sales and limited collections on our app. It was an amount for which the shipping was supposed to be free. Company reviews. Sign in. Nous sommes dsols pour la gne occasionne. Awful customer service response !! enva un correo electrnico a Favourite store and online shopping as well. I had to check an item daily for availability and one day found it in stock without receiving the email restocking alert. I inform him that the jacket I purchased was 150 down from 250 but that Ive just checked and its back to 250; maybe in advance of their sale tonight but still 100 more expensive at the moment. Theyve said that because Ive done that they cannot issue me a return. They certainly don't care about their customers. You should only save all receipts and fill in the return paper correctly, also it is much better if you save the box and package everything like it was delivered to you. los inconvenientes que esto te pueda causar. 4 different pants; same story! Enjoy the updated designs and exclusive features while keeping up to date with all the latest new arrivals, trending fashions, footwear and accessories for women and men. 1 review US 21 hours ago Item arrived damaged If I could rate them at less than one star that would be more suitable. The advisor sounded have asleep and couldnt be bothered! Massimo Dutti nace en al ao 1985 y es adquirida por Inditex en 1991. So I lost my money. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. endobj Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Disgraceful customer service. So they kind of "stole" my money, since it seems I will never have the last item delivered! Never seen that courier. I have tried calling and emailing. Little note to the staff on the ground floor of Massimo Dutti in High Street Kensington. Filter your searches by size, colour, characteristics, etc. Anyone can write a Trustpilot review. Massimo Dutti Reviews - 8 Reviews of Massimodutti.com - Sitejabber So disappointing and has put me off purchasing in the UK again. Little note to the staff on the ground floor of Massimo Dutti in High Street Kensington. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Timeless designs for women made with care and premium materials. I dont get how its even allowed to operate with this model, making it almost impossible for their customers to return their items. One of the most important measures of quality is creating a long-lasting and sustainable wardrobe is buying high good clothing. Anyway, returned, confirmed received, but after two months, still no refund. Reviews from Massimo Dutti employees about Massimo Dutti culture, salaries, benefits, work-life balance, management, job security, and more. - Access our Paper and immerse yourself in a digital fashion and style experience. Sophisticated design and luxury materials . Asked March 23, 2023. 4.0 out of 5 stars. All content is posted anonymously by employees working at Massimo Dutti. xkOI;a>'5UelrAgUG1H~Uu'O'grx?I! Massimo Dutti Careers and Employment | Indeed.com Horrendously creased and the labels had caused holes in the fine material. If I could I would give -5 stars for the customer service and their quality team. Do not purchase from this company! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. !Then I called again. Moreover, love their online app, quite easy to use and buy. 73 Massimo Dutti Interview Questions & Answers (2023) There was a different number on the site, I called it and the agent, *******, has told me that he is unable to to transfer me to someone else, that the call center does not have managers, supervisors, or anyone other than him. Today is March 5,2023,As yet I have not received a refund.Please do not hesitate to contact me if you need additional information. Si continas viendo este mensaje, So I called customer service? Massimo Dutti Reviews | Read Customer Service Reviews of massimodutti.com Wir entschuldigen uns fr die Umstnde. $149 $69.91 (53% off) Massimo Dutti. Im fuming, Bought two pair of chinos in the store in Gteborg and went back to Copenhagen. Contact at the bottom of web page directed us to technical support, so emailed them (contact.us @massimodutti.com) detailing the trouble and received a confirmation email about a response in 48hrs. Many of their products for US customers are nearly always out of stock and restocking alerts are not reliable. Find the Massimo Dutti store near you in Canada Cities, Provinces and Territories. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Massimo Dutti - Canada Some issues cannot be easily resolved through online tutorials or self help. But I did not ask for a new return request ! I recommend this site to everybody. The QR code didnt work so I paid for returns myself. Onze verdade. Primary Poligono Inditex Tordera, Barcelona 08490, ES Get directions Employees at Massimo Dutti Jean Christophe Lendormy Global Digital Customer Experience & Partnerships Cristina Fernndez. If I could rate them at less than one star that would be more suitable. They still have my property and havent offered to return it or to refund the value. I have paid for shipping and home delivery. See details. Pros. Do not purchase from this company! Complete guide to troubleshoot Massimo Dutti app on iOS and Android devices. En su totalidad y a partir de Septiembre de 2006, Massimo Dutti disea y comercializa las siguientes lneas: las molestias. Massimo Dutti iPhone Issues and Solutions, Massimo Dutti iOS app crashes, not working, errors, Massimo Dutti on iOS has black/white screen, Massimo Dutti Android App Issues and Solutions, Massimo Dutti has errors/crashing/not working, Massimo Dutti server network connectivity issues, Close and restart the Massimo Dutti app on iPhone, Update Massimo Dutti app to the Latest Version for iOS, Uninstall and reinstall Massimo Dutti iPhone app, Update your iPhone to the latest iOS version. At this stage all they need to do is refund the value of the item they lost (468) and I will drop my case. Massimo Dutti Employee Reviews in Toronto, ON - Indeed Massimo Dutti launched in 1985 as a menswear brand, and has since grown to become one of Inditexs most chic brands, offering elegant fashion for both men and women. om ons te informeren over dit probleem. Duttis online business simply doesnt work. Discover the collection from Massimo Dutti on our new app. Massimo Dutti nace en al ao 1985 y es adquirida por Inditex en 1991. The company said theyve been using eco-friendly fabrics such as organic and recycled cotton, lyocell, viscose, recycled polyester, polyamide, and more in their products. Massimo Dutti has a rating of 3.5 stars from 8 reviews, indicating that most customers are generally satisfied with their purchases. Women New Collection - Massimo Dutti Canada 57% of employees would recommend working at Massimo Dutti to a friend and 38% have a positive outlook for the business. When I messaged again and called them, MD investigated this, they offered a refund or replacement. Jobfished: the con that tricked dozens into working for a fake design En su totalidad y a partir de Septiembre de 2006, Massimo Dutti disea y comercializa las siguientes lneas: Sign in. Massimo Dutti | Complaints | Better Business Bureau Profile Personally I can't fault them here in Spain. Follow Massimo Dutti's channel to find elegant inspiration and quality clothing for Women, Men and Boys and Girls. Manager will delay your break time and ask to help out on the shop floor. Whenever that happens, I turn my attention to Zara's older and wiser big sister: Massimo Dutti. KX HY%ekb5]Zr^7fmTe=h >eK"*OV_A T=j Z1+[o0`#{s,yIR`"7}{'|S.k Z~.^@8z}#Xj)mzi/j..cqn0B%(vqsbKl[pksCDShQ Y\&KdBCo]7-uC}h:2g 5k#3HBR`ahG)rGo4dx@Dt8y@O= And to be a part of the Zara chain that is worth billions.wow. | Read 321-340 Reviews out of 510. Here are 8 tips for writing great reviews. Trying to reach customer service is impossible, no way to return a couple items, no way to generate a return label or has anyone even at their retail store at West Coast Plaza picked up the phone. Accessibility Press enter . I cant believe this has happened, I had the stuff out of the box for literally 10 mins! Impossible trying to get an agent on the phone - the number does not always work, and when i get through to someone nobody replies - happened on x3 separate occasions. I have placed an order for 3 different products (Product A, B and C). Nous sommes dsols pour la gne occasionne. I am due a refund of 468 from Massimo Dutti due to a complicated case in which they mistakenly collected the wrong item from my house, and after a month of regularly contacting them I am getting nowhere. 45 Salaries Jobs 11 Questions Interviews 9 Photos Massimo Dutti Employee Reviews in Toronto, ON Review this company Job Title All Location Toronto, ON 8 reviews Ratings by category 3.6 Work-life balance 3.6 Pay & benefits 3.6 Job security & advancement 3.7 Management 3.8 Culture Sort by Helpfulness Rating Date Language So I called customer service? Claim your listing for free to respond to reviews, update your profile and manage your listing. 3.5 /5 (70 %), 35 votes Write a review. pour nous faire part du problme. Spoke to customer services loads of times with no solution. Compare. When I came back for change the size of shoes they were looking for and at the end just said we will get you money back.Really unprofessional and bad service. I paid for expedited shipping for each order ($20+). I cant believe this has happened, I had the stuff out of the box for literally 10 mins! Horrible customer service. Ci *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 21 February 2022 By Leo Sands, Catrin Nye, Divya Talwar and Benjamin Lister UK Insight The Zoom call had about 40 people on it - or that's what the people who had logged on thought. This is unacceptable for the price and brand. It seems that Masismo ********************** puts you in a sort of limbo if you buy merchandise overseas and return to the states, even though I have plenty of evidence I purchased the skirt in the ******** store. Dutti's online business simply doesn't work. Here are some helpful workarounds that should work whenever Massimo Dutti app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. I place order last year ,never get it delivered due incompetence of delivery company.On 9th of January I request to cancel my order and return it. I know with this virus there is going to be some problems but seeing as though they are open again in switzerland you would think that there would be some help available for this sort of issue but the store just told me to call their customer service and all I get is the same some on repeat for 1 hour. Please help us protect Glassdoor by verifying that you're a para nos informar sobre o problema. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. TAKING LEGAL ACTION I am going to take legal action against Massimo Dutti. Anyway, returned, confirmed received, but after two months, still no refund. Continued use of the GPS feature reduces the battery life of your device. I have contacted several times Massimo Dutti, however they request me to go in person to one of the shops to exchange the wrong item that I received for the item that I have should received. Companies can ask for reviews via automatic invitations. Clothes-folding must be done meticulously. Really need to work on their customer service skills. )eY$$,eYR Have generated a QR code for one item which is poor quality and not the same colour as on website but cannot do the same for another as it is not shown as delivered against my account. The return label was confusing, the website says use UPS but label was USPS. ), *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Durante el ao 2003 Massimo Dutti lanza una oferta de moda infantil bajo el nombre comercial de Massimo Dutti Boys & Girls. Getting in touch with customer care is impossible via their whatsapp, bots answer in Spanish and no one is willing to help after 3 days now. Ci Verification can help ensure real people write reviews about real companies. Wear Next may receive a small commission if you click a link from one of our articles onto a retail website and make a purchase. I have paid for shipping and home delivery. Even asking to speak to a supervisor i would get told "there is no managers or supervisors working here". BBB Business Profiles are subject to change at any time. Select the issue you are having below and provide feedback to Massimo Dutti. Really need to work on their customer service skills. an. A post shared by Massimo Dutti (@massimodutti). Delivery was super speedy and the quality is just great with circa 20% recycled wool.