From: BillingOnline@fedex.com To: Subject: Pay your Fedex invoice online. Credit card fraud is a form of identity theft. F. FedEx is not required to add dry ice to packages in its system, nor to provide re-icing services. In the case of multiple-package shipments, this Money-Back Guarantee will apply to every package in the shipment. The tariffs, if any, may be inspected at our corporate headquarters in Memphis, Tenn. E. FedEx assumes no obligation to carry goods by any specified aircraft or over any particular route, or to make connections at any point according to any schedules. Since additional address research is often necessary, our normal delivery commitments and our Money-Back Guarantee will not apply. Customer Service and Support| FedEx How do I use the account (s) I've signed up for? If the sender refuses to accept the returned shipment or it cannot be returned because of leakage or damage due to faulty packaging, the shipper is responsible for and will reimburse FedEx for all costs and fees of any type connected with the legal disposal of the shipment, and all costs and fees of any type connected with cleanup of any spill or leakage. Please note that this link will expire in 48 hours from the time of your e-mail address reset request. Skip to Main Content . . We further agree that any violation of the terms and conditions contained herein and/or in the FedEx Service Guide or FedEx Freight FXF 100 Series Rules Tariff shall be grounds for immediate termination by FedEx from the GCP. After you've connected your FedEx account, ShipStation Support can enable FedEx International MailService for use in ShipStation.See our section on FedEx International MailService for more details.. FedEx Retail Rates. IATA regulations apply. FedEx does not accept live animal shipments as part of its regularly scheduled service. *Offer void where prohibited by law. **For shipments originating in the U.S. and Canada only. (Also seePackaging and Marking.). (See, G. Laptop, desktop, notebook, mini-computers or any type of electronic equipment must be shipped in FedEx laptop packaging or in the manufacturer's original packaging. In addition, some of these emails may include an attachment, which, if opened, could infect the recipient's computer or mobile device. We will determine the routing of all shipments. D. Shipments marked "Bill Recipient Duties and Taxes may be delayed if we are not able to reach the recipient to confirm that we will be reimbursed for any amounts advanced, and the Money-Back Guarantee will not apply in these cases. Support & FAQs | My FedEx Rewards - US You may be eligible for ground, express, and international shipping contract rates at the federal level. In this case, malware is launched when you click on a hyperlink that then links you to a malicious website. FedEx Ship Center locations Payment of duties and taxes may not be made by credit card. From same-day delivery to low-cost ground service, ship on your schedule and budget. If the actual shipment is released to the broker in bond, our responsibility terminates at the time we relinquish custody of the shipment to the broker. The Money-Back Guarantee will apply only once a delivery commitment has been established by FedEx after pickup of your shipment. Be wary of receiving text messaging from a personal 10-digit number or emails from generic company emails alerting you theres a problem with your shipment. Need more help? A. If the recipient fails to supply the required information or documentation and local law allows the sender to provide the same, we may attempt to notify the sender. E. It is the shippers sole responsibility to complete the air waybill or the Shipper's Declaration for Dangerous Goods, if appropriate, or verify that they have been completed correctly. Iam authorized to make this request on behalf of the company. Dial the 1- (800) number (+1 (800) 463-3339) When you get the chance, say "main menu" Press 7, then 7 again and then 8 You will be asked to provide a tracking number. (See Prohibited Items in Vol. Get competitive rates on reliable domestic and international shipping services. Skip the call to customer service by using these self-serve tools and resources. F. Your name and phone number, so we can call you back. Beyond the basic transportation of urgent packages, FedEx provides many additional services upon request. FedEx cannot accept a consolidation under FedEx international express services or FedEx International Broker Select from a forwarder. From: FedEx.com Online Services To: Subject: Regarding Your Online Access. We recommend using one of the following browsers to access this site. What is a FedEx printing account? We recommend using one of the following browsers to access this site. When the carriage involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable. We will send your refund to the billing address on your account. Get packing tips and order free FedEx packaging with your government account number. You are responsible for and warrant your compliance with all applicable laws, rules and regulations, including, but not limited to, the export laws and government regulations of any country to, from, through or over which your shipment may be carried. Customer support Questions? All rights reserved. B. B. There are no delivery commitments for shipments on which the Money-Back Guarantee is suspended. See, Where customs or other regulatory agency clearances are delayed due to omissions in your documentation, our delivery commitment time is modified by adding one business day for each day (or portion thereof) that such clearances are delayed. Have a valid, current contract with a government agency to provide goods or services. The shipper is responsible for complying with all packing requirements and appropriate marking and labeling of the package, documentation, as well as compliance with all applicable federal, state and local laws, regulations, ordinances and rules. If "Bill Sender" is marked on the Commercial Bill of Lading (CBL) or Government Bill of Lading (GBL) and no account number is indicated, FedEx will attempt to determine the correct account number from our records and bill the account number for all charges and fees, plus the accessorial billing fee. Introduction Shipping Adjusted weight Inspection of shipments Packaging and marking Package tracking/tracing Dimensional weight (volumetric weight) Post office box addresses, Pickup and delivery Package consolidation GBL acceptance Proof of delivery Proof of performance/verbal Refusal or rejection of shipments Routing and rerouting Redelivery service Attempted delivery, Accounting and billing Accessorial billing services Invoicing Invalid or no account number, Allowed shipments and restrictions Alcoholic beverages Carriage under Warsaw Convention Customs clearance Dangerous goods Duties and taxes Export control laws Live animals Pharmaceuticals Restrictions Undeliverable shipments, Guarantees and warranties Liabilities not assumed Money-Back guarantee policy, GOVERNMENT CONTRACT SERVICES U.S. In addition, you specifically warrant that you will not tender any shipments to us if you are listed on the Denied Persons List maintained by the U.S. Department of Commerce. Box 727, Dept. We reserve the right to assess transportation charges based on the International Air Transport Association (IATA) volumetric standard. Be mindful of suspicious links and attachments though text messaging and email. I declare that we are not Freight resellers or Freight Forwarders. Two attempts will be made to reach the shipper by telephone. Got a question? If an invoice is not paid in full, the reason for each unpaid charge must be noted with its air waybill or package tracking number. This Money-Back Guarantee applies to shipments tendered under FedEx International Priority Contract Service. u. Tracing of international packages is available upon request. TYPE HERE Get help with your deliveries Skip the call to customer service by using these self-serve tools and resources. Briefcases, luggage, garment bags, aluminum cases, plastic cases, computer cartons or similar types of items whose outer finish might be damaged by adhesive labels, soiling, marking or other types of surface damage that is normal with ordinary care in handling should be placed in a protective container for shipment. The DOT/FAA requires every shipper to have job-specific dangerous goods training prior to offering a dangerous goods shipment to FedEx or another air carrier. WE WILL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, IN EXCESS OF THE DECLARED VALUE OR US $100 OR THE AMOUNT SET BY THE WARSAW CONVENTION (AS AMENDED), WHICHEVER IS GREATER, FOR CARRIAGE OF A SHIPMENT ARISING FROM TRANSPORTATION SUBJECT TO THE TERMS AND CONDITIONS CONTAINED IN THE FEDEX SERVICE GUIDE, WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING, BUT NOT LIMITED TO, LOSS OF INCOME OR PROFITS. Absorbent material must also be placed inside of the secondary watertight receptacle. Dangerous goods shipments, including dry ice and diagnostic specimen shipments, are prohibited in FedEx Express Drop Boxes and at unstaffed FedEx locations. Were all in for small business. Reporting - Create customized reports that can be printed or downloaded for your use. FedEx is an awardee of the federal government's Next Generation Delivery Service (NGDS) contract. *This limit is subject to change. For more information, visit us at fedex.com or call us at 800.463.3339. Here are some examples of eligible agencies: There are also other contract opportunities at the state and local levels. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES. We agree that we will only engage in the GCP during the term of our government contract, and we agree to immediately terminate our use of this program at the termination/conclusion date of our government contract. Customer support center. Next Generation Delivery Service (NGDS) contract. This Money-Back Guarantee does not apply to requests for invoice adjustment based on overcharges (see Billing in the current FedEx Service Guide) or shipments to P.O. Non-infectious blood, urine and clinical specimens must be packaged to specific FedEx standards. It is the responsibility of the sender to properly complete the air waybill. Read Frequently Asked Questions, check out detailed information on our services, or contact us with any questions via email, phone or mail. Live animals will be accepted when the shipment is coordinated and approved by the FedEx Live Animal Desk. *This limit is subject to change. For FedEx International Next Flight service, a proof of delivery phone call to the shipper stating the date and time of delivery, and the name of the person who signed for the shipment will be performed for every shipment. Typically, the messages appear to come from well-known and trustworthy web sites. Open an account or renew an existing account. G. Packages containing edible materials or undeveloped film must be prominently and legibly marked by the shipper identifying the contents. Whether you need it there now or have time to spare, ship anywhere with confidence. All packages must be prepared and packed by the sender for safe transportation, assuming ordinary care in handling. FedEx - ShipStation Help U.S. The Convention governs and, in most cases, limits our liability in respect to loss of, damage to or delay of cargo. What does the delivery now pending status mean? In order to complete clearance of certain items through Customs, we may be required to advance on your behalf certain duties and taxes as assessed by Customs officials.
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